Return -savoola

Returns & Exchanges

At tominpicks, we want you to feel confident and comfortable with your purchase. Our Savoola collection includes shaping, compression, and supportive wearable products designed for everyday use. If your purchase does not work out as expected, our support team is here to guide you through the return or exchange process.

1. 30-Day Return & Exchange Policy

You may request an eligible return or exchange within 30 days after delivery.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it and issue a full refund. Once your package has been processed or dispatched, the request must follow our standard return procedure.

2. Return Conditions

To be eligible for a return or exchange, items should meet the following requirements:

  • Items must be unworn, unused, unwashed, clean, and free from damage or signs of wear.
  • Original packaging, tags, inserts, and included accessories should be returned together where applicable.
  • Items should be in the same condition as when they were received.

Because some shaping and compression products are worn close to the body, certain items may be subject to hygiene-related return restrictions once worn, used, washed, or otherwise handled beyond what is reasonably necessary to inspect the product.

Items that are not eligible for return due to hygiene or product condition may still be reviewed if they arrived damaged, defective, or incorrect.

3. How To Start A Return

Step 1: Contact Us
Send an email to support@tominpicks.com with your order number, the item involved, and details about your return or exchange request.

Step 2: Receive Return Approval
Please wait for confirmation from our support team before sending your package back. After your request has been reviewed, we will provide the applicable return instructions and return address information.

Step 3: Prepare Your Item
Pack the item securely and include your order number, original packaging, tags, and any accessories or materials included with your purchase, where applicable.

Step 4: Ship The Package
After receiving approval, send the return package using the instructions provided by our customer support team.

Step 5: Inspection & Refund
Once your returned item arrives, our team will inspect the item and review the return request. Approved refunds will be issued to the original payment method within 5–10 business days after approval.

Return Address

Please contact our support team before sending any return package.

The return address and shipping instructions will be provided after your return request has been reviewed and approved. Packages sent without prior authorization may not be accepted or processed.

4. Exchanges & Size Changes

If you selected the wrong size or would like to exchange your item for another available option, please contact our support team as soon as possible.

Exchange requests are subject to product availability and the condition of the returned item. Please do not send an item back until you have received exchange instructions from our support team.

5. Return Shipping Costs

If your order arrives damaged, defective, or incorrect, tominpicks will cover the applicable return shipping costs when the return has been reviewed and approved by our support team.

For returns caused by personal preference, an incorrect size selection, an incorrect product selection, or a change of mind, customers are responsible for the applicable return shipping expenses.

No restocking fees will be charged for approved returns.

6. Damaged, Defective Or Incorrect Items

If your package arrives damaged, defective, or contains an item different from what you ordered, please contact our support team within 30 days of delivery.

To help us review and resolve the issue efficiently, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product, packaging, labels, and the issue where applicable

7. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Need Help?

Our customer support team is ready to assist with sizing questions, product concerns, damaged items, exchanges, or return requests.

Email: support@tominpicks.com